Patient Advocacy & Hospital Support Services
Ensuring timely, quality care through expert advocacy and personalized support.
Experienced patient advocacy including at hospital bedside.
Coordinated patient advocacy and personalized treatment plans.
Support to ensure patient concerns & needs are addressed.
Bedside Patient Advocacy To Ensure Best Possible Care.
When a loved one is in the hospital, families often feel helpless in a system that’s fast-moving and fragmented. RCM Health Consultancy provides experienced bedside advocates who work closely with medical teams to ensure continuity of care, accuracy in treatment, and dignity for every patient.
Our clients trust us for our deep expertise, clear and calm communication, and unwavering commitment to their well-being when the stakes are high.
With over 27 years of patient advocacy experience, we help protect your loved one’s health and comfort — and your peace of mind.
Your RCM Consultancy Health Advocate: Ensuring Quality Care in Hospital and at Home
At RCM Health Consultancy, we provide rigorous, expert advocacy tailored to each patient’s unique situation. Our multidisciplinary team—including doctors, nurse case managers, social workers, psychologists, lawyers, nutritionists, and personal care workers—collaborates to ensure comprehensive support.
From bedside assistance and attending case conferences to coordinating second opinions and advanced diagnostics, we anticipate medical and emotional needs, ensuring informed, compassionate care throughout the healthcare journey.
Initial Consultation
We begin with an in-depth assessment of the patient’s condition, medical history, and current hospital and home care, identifying gaps, immediate and anticipated needs.
Plan of Care
Our team creates a personalized plan, coordinating with hospital staff, reviewing treatment orders, arranging second opinions if needed, and assisting with budget reviews to ensure all aspects of care are aligned and approved.
Complete Coordination
We stay by your side—managing hospital interactions, ensuring comfort and communication, and continuing advocacy after discharge for ongoing peace of mind.
Expert Advocates For Every Situation
Our team includes doctors, nurse case managers, social workers, psychologists, lawyers, nutritionists, and personal care workers.
Words From Our CEO:
Patient advocacy is critical and at the core of all we do.
Hospitals are meant to be places of healing, but the reality is that patient needs can often be overlooked.
In today’s healthcare system, patients may feel lost, with no single doctor overseeing their care, leading to fragmented treatment and a lack of continuity. Medical mistakes become more common, and the critical needs of loved ones can be ignored or misunderstood. Advocacy services at RCM Health Consultancy were established to bridge this gap.
Our bedside advocates are proactive—we listen, clarify, conference with staff and treating physicians to make sure nothing is overlooked and that the patient experiences quality care. Every detail matters, both in hospital and home care. We view advocacy as a profound responsibility to patients and their families—and we’re honoured to stand by our patient’s side.
Explore RCM Healthcare Services
Medical Second Opinions
Ensure the right diagnosis with expert second opinions—global specialists, advanced testing, and clear results.
Mental Health & Substance Use
Personalized support for complex mental health & access to advanced treatments for substance use disorders.
Immediate Private Surgery
Skip the wait. Access top U.S. surgeons with RCM Health’s full guidance and seamless post-op care in Canada.
Common Questions About Health Advocacy
How can an RCM Health Consultancy patient advocate help me?
We advocate for the whole person and their families, representing clients' rights to timely, quality care. Our expertise is brought directly to the patient's bedside and home, ensuring that all care is coordinated and all medical and emotional needs are promptly addressed to the highest standards.
Are hospital staff and doctors willing to work with patient advocates?
Yes, hospital staff and doctors are typically comfortable working with patient advocates, especially when the advocates are knowledgeable, professional, and collaborative. At RCM Health Consultancy, we have been advocating for patients for over 27 years within both public and private healthcare systems. Our team comprises medically trained professionals who are known and respected for our collaborative approach.
Our case managers engage in professional conversations with healthcare practitioners and in clear communications with patients and their families to clarify their understanding and ensure answers to their questions. In effect, we bridge a communications gap to the mutual benefit of all.
Is patient advocacy covered by benefit plans?
Coverage for patient advocacy services can vary depending on your specific insurance plan and the services required. At RCM Health Consultancy, our case managers will review fees with you before proceeding and assist you in determining your insurance benefits. We can also assist in budgeting based on anticipated needs and detailed cost reviews.
What does a patient advocate do?
Professional patient advocates coordinate with care teams to identify challenges and brainstorm solutions. Patient advocate duties include:
- Attending medical appointments and hospital visits
- Finding specialists and assisting with second opinions
- Supporting insurance claims and appealing denials
- Providing emotional support and ensuring patients understand their care
- Serving as liaison between patients, providers, and insurance companies
- Coordinating financial assistance and resources
Patient advocates specialize in areas such as insurance/billing, elder care, pediatric care, mental health, chronic disease management, care transitions, end-of-life coordination, clinical trials, and disease-specific advocacy (cancer, heart disease, rare conditions).
At RCM Health, our patient care advocates bring diverse backgrounds in nursing, social work, and healthcare administration to provide specialized support based on individual patient needs.
When should I consider hiring a patient advocate?
Consider patient advocacy services when facing complex medical decisions, receiving conflicting medical opinions, experiencing communication difficulties with healthcare providers, dealing with insurance denials, or when you feel overwhelmed by the healthcare process and need professional support. A health care advocate can provide crucial guidance during these challenging situations.
How do patient advocates work across different healthcare settings while maintaining confidentiality?
Our RCM Health patient advocates work in hospitals, outpatient clinics, rehabilitation centers, and long-term care facilities by adapting to each setting's protocols while maintaining strict confidentiality. We obtain written patient authorization before accessing medical information, use secure communication methods when coordinating between facilities, and only share necessary information with explicit permission. All of our health care advocates are bound by HIPAA regulations and confidentiality agreements, ensuring patient privacy is protected across all healthcare environments while providing seamless care coordination.
Can patient advocates help with insurance appeals and denials?
Yes, at RCM Health our patient advocates are experienced in insurance navigation, including appealing denied claims, obtaining prior authorizations for treatments, interpreting coverage benefits, and negotiating with insurance companies. We maintain detailed documentation to support appeals and work directly with insurance representatives when authorized. Our health advocates can help you navigate complex billing systems, dispute charges, and resolve billing issues quickly.
What questions should I ask when hiring an independent patient advocate?
When hiring an independent patient advocate, you should ask these key questions:
- Have you handled other cases similar to mine?
- Do you specialize in a particular area, such as dealing with insurance or billing, or helping patients understand treatment options?
- What do you charge for your services?
- Do you have references?
- How long have you been in business?
- What professional organizations do you belong to?
- Do you have liability insurance?
- Will you work remotely or in-person?
- How will you communicate updates to me and my family?
Ready To Get Started?
At RCM Health, we help families achieve the best possible health outcomes.
All you need to do is fill out the form to get started.