RCM HEALTH CONSULTANCY INC. (“we,” “our,” “us” or “RCM Health”) are committed to protecting your personal data and to fully describing our privacy practices, including how we collect, use, store and disclose Personal Information in relation to the services provided to you related to your RCM Health membership (the “Services”).
The term “Personal Information” includes personal information you provide during the intake process under your membership and health related information provided to us by our affiliated medical specialists or subspecialists in the course of the provision of Services including medical services under your RCM Health membership.
Your privacy regarding your personal health related information and your right to access health records are protected by law under the Personal Health Information Protection Act (“PHIPA”). Your personally identifiable information and customer privacy generally are protected by the Personal Information Protection and Electronic Documents Act (“PIPEDA”).
Please read this privacy policy ("Privacy Policy") before signing up for the RCM Health membership. If you do not wish to share your Personal Information, the Services will not be available to you. By indicating your acceptance of this Privacy Policy and for the Services, you expressly consent to our collection, use and disclosure of Personal Information in accordance with this Privacy Policy.
This Privacy Policy applies to RCM Health as a health information custodian, an agent of a health information custodian, its agents (including employees, affiliated medical specialists and subspecialists, contractors, consultants, and other workers at RCM Health, including all personnel affiliated with third parties), and to all programs, procedures, and technologies at RCM Health that involve Personal Information.
To provide the Services to you, RCM Health will need to collect the following information during the intake process and prior to the provision of the Services:
We also need to collect payment information. You can pay through PayPal or with a credit card. If using a credit card, we will encrypt the data collected.
By providing us with your Personal Information, you give RCM Health your express consent to share your Personal Information with our affiliated medical specialists and subspecialists as needed for them to provide the Services. The sharing of such Personal Information will be done through a cloud-based portal operated by one of our service provider partners who are PHIPA compliant. We do not use your Personal Information for any other purpose or disclose the Personal Information to any other third party without your explicit consent.
By providing us with your Personal Information, you give RCM Health your express consent to contact you using the contact details that you provide.
We, our partners and our affiliated medical specialists and subspecialists are PHIPA compliant and take necessary prudent steps to protect your Personal Information by having in place appropriate technical and organizational measures to safeguard and secure the Personal Information we receive from you, including without limitation, industry standard security technologies. We, our partners and our affiliated medical specialists and subspecialists are continuously utilizing security measures to protect your Personal Information from unauthorized access and against loss, misuse or alteration. Despite our efforts, however, we cannot guarantee the security of any Personal Information. Should there be a security breach or unauthorized disclosure of your Personal Information, you will be immediately notified, and we will take prompt actions to rectify the cause of the breach or unauthorized disclosure.
We keep Personal Information only for as long as it is required for the purposes for which it was collected and in accordance with the applicable laws.
We may amend this Privacy Policy from time to time. The use of Personal Information we collect is subject to this Privacy Policy. If we make any material changes in the way we use Personal Information, we will post a notice on our website, but in all respects, we will only use your Personal Information in accordance with PIPEDA, PHIPA and other relevant provincial privacy legislation that may be enacted in the future. You are bound by any changes to the Privacy Policy when you participate in the Services after such changes have been posted.
This Privacy Policy will be interpreted in accordance with the laws of the Province of Ontario and the Federal Laws of Canada.
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or would like more detailed information, please email our privacy officer at info@rcmhealth.ca.