Premium Healthcare Solutions for Individuals, Families, and Executives

Core Healthcare Services

RCM Bedside Patient Advocacy

Hospitals are sterile environments. Doctors do not oversee any one patient. There is often a lack of continuity of care and coordination between treating doctors.  Medical errors can occur. The treatment needs of loved ones can be overlooked, ignored, or worse.

RCM Bedside Patient Advocacy Helps Ensure Best Possible Care

We are highly skilled in assisting patients at the bedside in hospital, and providing important support to family members, alleviating them of the frustration, confusion, helplessness when trying to ensure needs of their loved ones are being met – in a timely and appropriate way.

It Takes a Team

RCM provides the most rigorous, expert advocate for every patient situation. Our team includes doctors, nurse case managers, social workers, psychologists, lawyers, nutritionists, and personal care workers.

RCM Expert Medical Professional Advocates

• Assist patients at the bedside in the hospital.
• Attend patient case conferences and meet with the doctors and nurses.
• Liaise to ensure collaboration among treating  doctors to improve and sustain focus on critical details.
• Facilitate second opinions from leading  experts.
• Review treatment orders and provide information about advanced diagnostic and  treatment options.
• Anticipate patient’s medical needs as well as  emotional support.
• Help provide patient comfort in hospital,  including improved meals.
• Communicate closely and compassionately  with the family and patient throughout, providing clear understanding and answers.
• Continue advocacy, care management, as well  as patient and family emotional support after  discharge.

Global Assistance and Crisis Management

When a patient is sick in another country, the family will want the team at RCM to arrange the jet ambulance ride to bring the patient back home to be admitted to a local hospital.

The team at RCM has over 25 years of experience in providing triage, crisis management, comprehensive case management and care coordination. In addition, RCM Health has access to a network of 93 air ambulance companies through a digital platform.

Patients who are hospitalized while traveling with or without travel health insurance can rely on RCM Health Consultancy Inc. (RCM) to co-manage their case with the local treating doctors, to provide expert opinions, as well as to audit and negotiate the discounting of their hospital bills.

Expedited Surgery Access for Canadians

RCM Health can provide adult and paediatric patients with immediate access to high quality surgery in the US.

We have established relationships with over 35 surgical centres of excellence in the US and Europe.

Our team guides our patients through the  entire process of enrolling for surgery in the US  and returning for post operative care in Canada.

Assistance with reviewing the costs for  surgery and suggesting financing plans.

We build on over 30 years of service  excellence in addressing complex healthcare  concerns of any kind including complex surgeries.

International Health Insurance

Benefits of RCM Health’s Underwriting Assistance Service When Tests and Procedures are Pending

Are your underwriting processes being impeded by medical tests that have yet to be completed?

RCM Health offers a solution. Our highly experienced team can expertly organize all the necessary testing, regardless of complexity or the client’s location in Canada. We ensure  your underwriting process runs smoothly and  efficiently.

We are able to purchase top-quality tests and procedures privately from our network of leading  medical suppliers. Our expert team manages the  entire process for a premium level of service that is  caring, personalised, and seamless.

Drawing on our extensive track record of success, here are examples of how RCM Health has  provided invaluable support to insurers and their  clients:

• In a case where medical records referenced possible dementia, RCM Health organised a Brain FX test  in Vancouver. The test indicated the individual had average cognition and did not have dementia. As a  result of this expedited and accurate testing, the underwriting process was able to proceed smoothly.
• When a large insurer required a CT chest scan to underwrite a case, RCM Health purchased the study within just two days. The report was promptly assessed and sent to the underwriters, resulting in  another successful case. 
• When medical records revealed a suggested colonoscopy had not been completed, RCM Health  promptly organised the procedure for our Edmonton-based client. The client, the advisor and insurer were extremely satisfied with our responsive high-quality service.

Sub-Specialist Medical Case Reviews For Insurers

RCM Health fulfils the requirements of medical directors and underwriters for case reviews by RCM’s medical sub-specialists.

For more than 25 years, RCM Health has been leading the way in providing virtual case reviews  with renowned medical specialists. With our network of more than 3,200 medical experts, we ensure expedited access to experts able to  carefully review cases for insurers.

We take care of everything – from organising the medical records and loading imaging into the cloud to selecting the right expertise to respond to your questions in a concise, focused, and timely manner.

At RCM Health, we take pride in providing the highest level of peace-of-mind and efficiency, ensuring that your medical underwriting needs  are thoroughly met with precision and ease.

RCM Health Underwriting Assistance Services

Discover the Benefits of RCM Health’s Underwriting Assistance Service When Tests and Procedures are Pending

Are your underwriting processes being impeded by medical tests that have yet to be completed?

RCM Health offers a solution. Our highly experienced team can expertly organize all the necessary testing, regardless of complexity or the client’s location in Canada. We ensure your underwriting process runs smoothly and efficiently.

We are able to purchase top-quality tests and procedures privately from our network of leading medical suppliers. Our expert team manages the entire process for a premium level of service that is  caring, personalised, and seamless. 

Drawing on our extensive track record of success, here are examples of how RCM Health has provided invaluable support to insurers and their clients:

In a case where medical records referenced possible dementia, RCM Health organised a Brain FX test  in Vancouver. The test indicated the individual had average cognition and did not have dementia. As a result of this expedited and accurate testing, the underwriting process was able to proceed smoothly. When a large insurer required a CT chest scan to underwrite a case, RCM Health purchased the study  within just two days. The report was promptly assessed and sent to the underwriters, resulting in another successful case. 

When medical records revealed a suggested colonoscopy had not been completed, RCM Health  promptly organised the procedure for our Edmonton-based client. The client, the advisor and insurer  were extremely satisfied with our responsive high-quality service.

 

Discover the Benefits of RCM Health’s Underwriting Assistance Service When Tests and Procedures are Pending

RCM Health fulfils the requirements of medical directors and underwriters for case reviews by RCM’s medical sub-specialists. 

For more than 25 years, RCM Health has been leading the way in providing virtual case reviews with renowned medical specialists. With our  network of more than 3,200 medical experts, we ensure expedited access to experts able to  carefully review cases for insurers.

We take care of everything – from organising the medical records and loading imaging into the cloud to selecting the right expertise to respond  to your questions in a concise, focused, and timely manner.

At RCM Health, we take pride in providing the highest level of peace-of-mind and efficiency, ensuring that your medical underwriting needs are thoroughly met with precision and ease.

RCM Claim Advisors

The Challenge of Claims

The adjudication of claims can be challenging. Technical issues and medical jargon can be confusing. There can be considerable complexity with many clinical variables. Uncertainty about the outcome of the healthcare problem(s). And fraudulent claims can appear deceptively real.

Mental health and substance use disorder claims are complex. RCM Health can evaluate. The claim is based on evidence-based metrics that RCM can generate. The metrics can be tracked over time to provide details about the degree and  duration of the disability. A similar process can be introduced for concussions with the requirement to provide the results of investigations and assessments.

Arriving at a decision about a claim can involve risk and potentially the loss of capital.

Our Case Management Team

Now the team at RCM Health is available to assist  claim and Clinical Case Managers by reviewing  and providing timely medical opinions and advice about claims.

RCM’s team works collaboratively with the claim and Clinical Case Managers as services are required to clarify the details of claims that are contentious or complex so that the appropriate decision is made and can be supported if the claim is challenged.

Working With The Primary Care Doctor

RCM Health is very collaborative and has  experience in engaging with and working with  primary care doctors. Often these doctors are called on by their patients to complete insurance forms that can extend the duration of the claim  beyond what is realistic.

At times, the doctors receive cash payments for  the completion of forms. RCM Health is able to fund the collaboration by the primary care doctor with RCM’s team.

RCM Health’s clinical staff (doctors, occupational  health doctors, and nurse practitioners) can review the medical evidence that supports the claim. If the medical evidence is lacking, then a discussion with the primary care doctor can encourage them  to complete the forms in a more truthful and  accurate manner. Subsequently, the duration of  the claim can be reduced.

Securely Sharing Medical Records

RCM Health is able to implement a HIPAA- compliant file-sharing system so that the claimant’s medical records can be shared with the clinical team at RCM Health and with RCM Health’s network of  subspecialists.

Assistance With Case Management

Many of the claims submitted to the insurer will be  net from case management. The goal of the case  and care management is to shorten the duration of the claim by implementing an effective treatment plan and a return to work plan. That  is where RCM’s occupational health doctors and occupational therapists add value to the process. RCM Health also has a team that focuses on  mental health and substance use disorder and can develop a treatment plan or advocate for access to  public sector services.

RCM Health has 25 years of experience with the  case management of thousands of complex cases. RCM Health has an expertise in accessing the public sector and private sector medical resources  anywhere in Canada to expedite care delivery and to accelerate recovery.

Renowned Medical Specialists

For more than 25 years, RCM Health has been leading the way in providing virtual case reviews with  renowned medical specialists.

Managing With Precision

With our network of more than 3,200 medical  experts, we ensure expedited access to experts able to carefully review cases for insurers. The medical experts can provide an opinion in a less  formal, and much less expensive format than an IME. If the case manager anticipates a legal  challenge, then an IME is certainly warranted.

We take care of everything – from organizing the medical records and loading imaging into the cloud to selecting the right expertise to respond  to your questions in a concise, focused, and timely manner. 

At RCM Health, we take pride in providing the highest level of quality advice and efficiency, ensuring that claim management and underwriting needs are thoroughly met with  precision and ease.

RCM Health Underwriting Assistance Service When Tests & Procedures are Pending

Is your underwriting process being impeded by  medical tests that have yet to be completed? RCM Health offers a solution. Our highly experienced team can expertly organize all the necessary testing, regardless of complexity or the client’s location in Canada. We ensure your underwriting process runs smoothly and efficiently. 

Specialized Health Programs

RCM Women’s Health

RCM Health has been dedicated to assisting and advising women and their families for over 25 years. 

The first step in our relationship with our clients is  active listening. We take all the time required to gain a deep understanding of the challenges. 

Our members never feel dismissed which is a common complaint voiced by women. 

RCM’s team members work with our clients in  a true partnership. We develop and implement solutions irrespective of the complexity of the  problem.

RCM will often serve the needs of multiple generations of women within the same  family unit.

Types of Women’s Health Services Available at RCM

Reframing Careers Through Career Design and Planning

RCM Health provides career coaching for women who feel blocked, burned out or frustrated with  work. The process includes a deep dive into  personal values and needs and also includes an  exploration of career choices and upskilling.

Preventive Health for Women

Prevention is the best strategy for women who  want to stay healthy. For example, bone density  screening, screening for hereditary cancers with BRCA testing, breast mammography screening,  breast MRIs, cervical cancer screening, STD  screening, urinary incontinence screening and  well woman visits are important to discover  problems as quickly as possible in order to have  the best outcomes possible.

Dermatologic Consulting

Misinformation about skin conditions including the use of expensive creams, injectables, and fillers can be detrimental to the patient in the short and long run. 

RCM Health’s medical doctors and dermatology consultants can provide valid information to promote good skin health.

Food and Nutrition

Deciding what to eat, preparing meals, meeting the needs of fussy eaters and the gluten free in the family contribute to meal times being potentially chaotic. 

And then there are other problems with food including eating disorders, weight issues and body dysmorphism. 

RCM Health provides consulting for all of these challenges with our advisors in holistic nutrition, eating disorders, food selection and meal preparation.

Women’s Cancer Risk

Hereditary testing for cancer can be lifesaving for our women clients. In addition, children can be assessed with genetic testing using saliva samples  to rule out hereditary risks of cancer. Advanced blood tests can pick up over 50 types of cancer very early while the cancer is entirely treatable. 

RCM Health has extensive experience and deep  expertise in case and care managing women who develop cancer. Our members have access to RCM’s global network of cancer specialists at the leading centres of excellence in cancer for advice or treatment.

RCM Provides Psychological Support for our Members

Women working in executive roles, especially in a male dominated environment, can experience burnout, stress, anxiety and/or depression, feeling  overwhelmed, guilt of not being home with the  family and hostility or bullying in the workplace. 

Also, women frequently experience pay inequity,  caregiving responsibilities and gender-based violence plus infertility, menopause, and postpartum depression. 

Women are usually underrepresented in leadership at work, navigating “double only” status as a woman of colour or member of the LGBTQ+  community. 

Many of these challenges are largely invisible, since women may not be inclined to disclose their mental health challenges, since it may be perceived to be a weakness. 

Professional women have unique needs and can benefit greatly from a professional therapeutic and supportive relationship. Where they can work on  how to obtain life balance, let go of the imposter  syndrome, manage anxieties and stressors, and  build confidence in oneself.

Addressing Gynecological Issues: Menopause

Menopause is a natural biological process. There are different stages including:  

premenopause, perimenopause, menopause, and postmenopause. But the physical symptoms, such as hot flashes, and emotional symptoms of menopause may disrupt sleep, lower energy or  affect emotional health and sexuality. There are many effective treatments available, from lifestyle  adjustments to hormone therapy. RCM Health  provides access to these treatments. And RCM also provides access to a Menopause Coach to guide our members through the many challenges that occur on the menopause journey that can span 20 to 30 years.

Learning to Develop Purpose and Meaning

Positivity can be learned. RCM understands that life can be a struggle and that there must be  balance. Positivity can be healing. That is why RCM’s team members will focus on the PERMA model of treatment. This model comes from the work of the acclaimed psychologist Dr Martin  Seligman. 

To define PERMA: P is for positivity. E is for engagement and flow. R is for relationships. M is for meaning. A is for accomplishment. The PERMA treatment model when adopted can be transformative for our clients.

Gaps in Care in Canada

There are gaps in the availability of specialised care in various provinces across Canada. RCM’s team members have the ability to identify where specialised care is available in Canada and then refer our clients to the specialists in these locations.  

Provincial medicare is portable. Accordingly, medicare will pay for care in other provinces. RCM Health has established relationships with centres of excellence in the US and Europe, if access is requested by our members.

Parent Coaching

Parenting can be a very difficult job. The need to balance taking care of children, partners, parents, professional lives and personal needs can be overwhelming. This is even more complex when there is dysfunction in the family. 

RCM Health’s parent coach is available to work with our clients on family systems and parent coaching to ensure that the family unit works as the family system.

The Role of Transformative Travel

RCM Health recognizes that travel can be transformative. We celebrate the power of place. Our clients welcome new experiences, new relationships, and moments of clarity when they  are free of the familiar and can explore creative  expression of self. The professionals at RCM Health  have a psychological background and are expert in designing and organising transformative travel experiences for our clients.

Problems With Parents, Partners and Children

RCM Health is unique in providing a multi generational approach to case and care management. Whether our client’s mother has  dementia and is wandering the streets at 3AM, or the partner has stage 4 prostate cancer or one  of the children has an addiction to video games and cannabis, RCM Health has an approach that  includes multiple generations.

Addressing Substance Use Disorder

Alcohol or street drugs can destroy not only the  individual but also the entire family unit. RCM Health has a comprehensive intensive outpatient program (IOP) for women who want to work at  attaining and sustaining sobriety. RCM Health can also arrange for admission to excellent residential substance use disorder programs for women in  the US or Europe.

Sexuality Demystified

Sex coaching is provided by a professional trained to help individuals with sexual, intimacy and relationship issues. Explore blocks and distress as it  relates to what should be profound pleasure. RCM  Health has a focus on assisting young women who are dealing with young men who have not  developed an awareness of and understanding of  tender reciprocal adult sexuality.

RCM’s Poet in Residence

Tricia is an accomplished poet and the poet-in residence at RCM Health. She has a deep respect and love for the nuance of language and its intersection with emotion. Tricia is available to  work with our clients who might have a need to more fully reflect inner emotionality in words and develop new ways of crafting and communicating  a personal narrative.

Complex Chronic Disorders

Living with one or more chronic conditions can be  challenging. RCM’s professionals provide whatever support and advice and advocacy are required to cope with and manage chronic diseases.

RCM Jr.

RCM has provided complex case management for 25+ years. Historically, our support to patients and their families has typically  focused on the adults in the family.  

As time went on we were increasingly being asked  to support the complex pediatric population which includes individuals from infancy to the adolescent population who face many unique challenges to their health and well-being. 

We learned very quickly that the challenges, stakeholders, and landscape for children’s health, development and well-being overlaps with  adults in some places within healthcare, but is in many ways quite different. With new research, new diseases, and the advancements of genetic  testing, the learning curve has been steep and our expert base has widened. 

With every new family we work with we are exploring this vast landscape and building our networks. We have learned from the experts that  work within it, that even they struggle at times to navigate the systems and understand how beneficial having expert case managers and  navigators would be to ensuring the best possible  care and plan forward. 

With RCM Jr., our team is addressing any healthcare concerns that parents and caregivers have with their children’s health, development and well-being. 

The RCM Jr. team works with parents and caregivers to explore and fully understand their concerns or the concerns that have been brought to their attention, and their hopes and goals. We work closely with the family to develop a plan to best support the child and the entire family in  addressing all concerns and working towards what matters to them. 

Support plans may include the selection of experts to conduct necessary assessments and/ or investigations. For example, some families we have worked with, have benefitted from psycho educational assessments and consultation for school placement and help with managing  transitions. With other families we have assisted in ensuring children receive comprehensive multidisciplinary developmental assessment. 

All findings and recommendations are shared with the family and fully explained to ensure clear, and explicit understanding. We use the findings  to provide the family with decision-making support regarding best treatment options and/or  intervention approaches, taking into account the  family’s unique variables and circumstances. 

Following this, the team at RCM Jr. continues to monitor progress to ensure that the child is on the right path, making positive progress. RCM Jr. believes that a family is an ecosystem and support may include proactive prevention strategies to safeguard the health and well-being of everyone in that ecosystem. RCM Jr., as part of RCM Health, is in a wonderful position to support any  direct needs of parents/caregivers if necessary as well. 

Our team at RCM Health may assist in selecting care providers, providing a budget for the care and managing pay for care providers, directly on behalf of families at their discretion. We monitor the quality of care and progress that is being made. We also may provide Quality and Cost of Care  Reviews at the family’s request. 

The pediatric population is our future. We know that there is nothing more important to individuals and society than the well-being of  families. With RCM Jr. we are in a very strong  position to support the entire family and address complex pediatric healthcare challenges with pediatric clients located anywhere.

RCM Mental Health and Substance Use Disorder

Access to mental health and substance use disorder treatment services is essential. However,  timely treatment by qualified providers is  increasingly challenging, leaving patients on their own to navigate the healthcare system and hope to find the right treatment. 

RCM eliminates the hassle and confusion by providing high-touch expert guidance that will address mental health and substance abuse problems and provide sustained, long-term care for a successful recovery.

Comprehensive Care

RCM offers an inclusive program intended for different types of clients and mental illnesses. We serve a wide range of age groups, including children, teens, young adults, and adults. We also treat a variety of problems, such as depression, anxiety, phobias, mood disorders, psychosis, and substance use disorders.

Collaboration

The care team at RCM facilitates the “RCM expert huddle” for complex mental health issues. This collaborative approach helps our clients to access relevant investigations and to access the appropriate type of specialized care from highly qualified providers.

Sustained Care

The focus at RCM is to recognize and treat a mental health disorder or a substance use disorder as a chronic disease—in the same way that diabetes is a chronic disease. RCM will provide clients with long term monitoring and management of mental health and substance use disorders.

Top Benefits of RCM Mental Health and Substance Use Disorder Treatment Services

1. Expert collaboration to identify the best  course of treatment 
2. Individualized, one-on-one support Health providers who are empathetic to their patients’ circumstances 
3. Authentic relationships and support networks Treatment that is productive and direct Resources for long-term management and success

Intensive Outpatient Program for Substance Use Disorder

The Decision About Starting the Intensive Outpatient Program

The decision about starting treatment can be daunting. Many know that they need help and have the support of family and friends, but they are hesitant to start for a number of reasons. The job of the team at RCM is to provide support and advice about the decision relating to starting an intensive outpatient program.

Support Before Committing to the Intensive Outpatient Program

The team at RCM Health Consultancy has over 25 years of experience in assisting clients who are considering starting an intensive outpatient program (IOP) for complex healthcare and psycho-social challenges. 

The support is highly personalized and provides the essential education that clients need to be fully informed. 

The team of professionals at RCM provides guided access, research reports and an orientation to definitive treatment and care.

The Program Starts With the Discovery Process

This discovery process is the first step after the preliminary intake. The discovery process will include a detailed survey related to challenges with all body systems using an integrated model of analysis. The discovery process will also include face to face or virtual discussions with RCM’s various team members.  This allows the client and RCM to understand how they will work together and what the goals are for  both the client and team members at RCM. 

After the discovery process is completed, RCM will provide each client with a detailed plan which  includes action items and the costs to implement the treatment plan. The detailed plan will also specify  the duration of the IOP in months and the duration of any aftercare if required. 

During each week of the IOP the professionals at RCM are available to work with our clients on a pre-scheduled basis as defined in the action plan. The frequency and intensity of structured  programming will likely change over the duration of the IOP.

The BioPsychoSocial Checklist is Important for RCM’s Clients

Our team guides clients and their family members through the BioPsychoSocial checklist in preparation for the IOP. 

Checking The Biological Boxes:

• Medical assessment with lab testing 
• Assessment of medical readiness for the IOP 

Checking The Psychological Boxes: 

• Arrange a preliminary psychological assessment 
• Review the past history of psychological treatments 
• Assess medications being taken for psychological concerns 
• Arrange for a comprehensive psychological assessment, if required 
• Introduce resiliency building and well being therapy 
• Arrange for pharmacogenomics testing in order to avoid medication errors 

Checking The Social Boxes: 

• Assess the social supports in place 
• Teach the skills of effective relationship building 
• Present the essential dynamics of family work 
• Extend the social support network to include meaningful social connections 
• Build the safety plan with lifeline management

Support Provided by RCM

The RCM process is very focused on preparing  the client and family for the IOP. It begins with a detailed inventory of issues and challenges which need to be addressed. The process adds to the readiness of the client for a transformative experience and for achieving a state of wellness.

Family Work

The option exists for the team at RCM to involve family members in the educational work required to support clients in the work during the IOP.

Daily Check ins

The team members at RCM who are assigned to a client’s case will provide daily check ins. The purpose of the checkins is to watch for signs of  vulnerability and to build a stability plan during this period of anticipated change.

Supporting Realistic Decision Making

The IOP is just the start of the journey to wellness. The staff at RCM will assist the client and family members by developing attainable and realistic goals and teaching them about the clinical  pathways to wellness and what their role is during  each step of the process.

Supporting Realistic Decision Making

There are gaps in the availability of specialised care in various provinces across Canada. RCM’s team members have the ability to identify where specialised care is available in Canada and  then refer our clients to the specialists in these locations.  

Provincial medicare is portable. Accordingly, medicare will pay for care in other provinces. RCM Health has established relationships with centres of excellence in the US and Europe, if access is requested by our members.

Understanding the Costs Involved

At the outset, the team at RCM will advise the family about the costs of the IOP in order for  appropriate financial planning to occur. And clients will learn how much time will be required  in order to achieve definitive and meaningful change.

Contingency Planning

If the client is not ready for the IOP and is at risk,  then RCM will develop contingency plans with the client and family members. The intent is for these to eventually lead either directly or indirectly to a successful transformative experience.

Co-Creating a Transformative Experience

The objective is to engage the client in co-creating  a transformative wellness experience that will more likely result in a successful experience and outcome. The team at RCM has the track record in  developing transformative and impactful wellness  experiences with the client committing to getting  healthy and staying healthy. These experiences  might include impactful travel, volunteer  experiences in other countries, therapeutic spa  and exercise programs, wilderness/nature experiences plus skill development with  culinary classes, nutritional classes, naturopathic  treatments, equine therapy, art therapy, music  therapy or meditative practices to engage the  creative centres of the client’s brain and to enhance neuroplasticity.

Learning to be Your Own Advocate

It is important for clients to learn to advocate  for themselves during the journey from start of treatment to completion. Learning the skills required and becoming more resilient ensures a higher likelihood of success.

Preparing for Long Term Success

After a client completes their IOP, there is a need  to understand the important work that must be done in aftercare following the IOP. During RCM’s Intensive Outpatient Program, clients will learn about the requirements for a successful aftercare program to sustain the positive changes and to foster a sense of purpose and meaning.

NextGen Programming at RCM Health

Supporting NextGen Through Common Challenges

Many young adults today face challenges with technology balance, substance use, sleep patterns, and establishing healthy routines. Some may struggle with medication compliance, weight management, financial responsibility, and family relationships. These challenges can sometimes impact their ability to transition successfully to independent adulthood.

RCM’s NextGen Solution

Now, RCM Health provides a comprehensive NextGen development program. Our program is built on 25 years of experience and commitment to excellence in service delivery. 

The objective is for NextGen to engage in supervised and structuring coaching and  mentoring provided by highly qualified professionals in order to ultimately develop a  meaningful and purposeful life free of wasteful  distractions and self harm.

At the same time, RCM will provide the parents with the opportunity to be coached by a highly qualified parent coach in order to change the  dominant narrative in the family unit.

The Elements in RCM’s NextGen Program

• Psycho- social assessment and support Substance use and recovery support and  counselling 
• Business coaching and mentoring 
• Philanthropic coaching and mentoring Transformative experiences 
• Parent Coaching

RCM Executive Health

Executive Health Program Benefits For the Executive

• Single Point of Contact for ALL Executive Health Services and Programs  
• Comprehensive, Integrated, Personalized Solutions to Meet Individualized Needs
• Expert Management of ANY Level of Health Complexity from prevention to crisis management
• For the Corporation Executive Health Program
• Active Management of Total Corporate Risk Positive Return on Investment 
• Focused, Healthy and Fully Engaged Executive  Team

For the Corporation

• Psycho- social assessment and support Substance use and recovery support and  counselling 
• Business coaching and mentoring 
• Philanthropic coaching and mentoring Transformative experiences 
• Parent Coaching

Health Program Features

• Longevity and Wellness Program
• Enhanced Concierge Service 
• Women’s Health & Wellness 
• Mental Health Services 
• Alternative Healthcare Services
• Estate Planning & Care Management
• Personalized Support & Advocacy

Referrals to Specialists

Referrals to specialists in the publicly funded health systems and/or the private pay health systems in the US, Europe or Canada. 

RCM Health does not replace the family doctor or provider of executive physicals. RCM Health provides additional management services and access to unique resources when solutions are required by the  executive or family members.

RCM Health’s Commitment

RCM Health is committed to continuous improvement, staying up-to-date with emerging trends, and regular evaluation and adjustment of service delivery.  

This commitment ensures that we address any emergent needs or gaps in health services while maintaining the highest quality of service.

The Onboarding Process

The onboarding process starts with a mutual agreement between the organization and RCM Health Consultancy. Once finalized, the executives will receive instructions on how to enroll in the Executive Health Program.  

RCM Health will conduct the onboarding training, explaining program features and benefits, outlining  confidentiality measures, and addressing any questions related to the program.

End-of-Life & Elder Care

End-Of-Life-Counselling

We offer a deeply personalized palliative approach to care, providing professional support and seamless  transitions for both clients and their families. Our service begins with a thoughtful “discovery” interview to understand your unique values, objectives, and preferences.

Comprehensive End-Of-Life Care Options

Spiritual & Personal Support

• Faith-based guidance from various religious leaders 
• Non-religious spiritual support and life journey exploration 
• Personal legacy planning and life review Digital presence management and personal affairs organization

Complementary Therapies

• Massage, therapeutic touch, and Reiki Aromatherapy and natural health products
• Traditional healing practices (Ayurvedic, Aboriginal, Shamanic) 
• Animal-assisted therapy options

Creative & Experiential Elements

• Custom music, literature, and visual arts
• Professional photography to capture meaningful moments 
• Personalized outings to significant places Access to our in-house creative team (poet, composer, writer)

Health & Wellness Support

• Natural health products approved by Health Canada 
• Alternative medicine consultation (acupuncture, naturopathy) 
• Cannabis guidance following published guidelines 
• Gentle foot care and comfort measures

Our Commitment

RCM Health creates a high-touch, responsive care experience that honors your individual journey. Our team ensures continuity of professional support while respecting your choices and preferences every step of the way. 

Contact RCM Health to discuss how we can support your unique end-of-life journey with dignity and compassion.

End-of-Life Planning

RCM Health: Your Partner in Thoughtful End-of-Life Preparation

Engaging in end-of-life preparation with RCM  Health provides significant benefits. Our holistic  approach empowers you to take control of your future and legacy, and reduces emotional,  financial, and logistical stressors for your family. 

With professionalism and sensitivity, we ensure  that your wishes across all areas are clearly  understood and meticulously documented. This  comprehensive, proactive, approach allows you to navigate any eventuality on your terms and  provides clarity for your family, avoiding confusion  and uncertainty during times of grief. 

Our planning team brings extensive experience,  encompassing guidance for complex medical  issues, family and estate counseling, funeral directing, life insurance underwriting, hospice care, and elder care.

Comprehensive Pre-Passing Services

Our services are designed to address all aspects of end-of-life care, delivering thoughtful accurate information and the highest level of support.

• Health Care Coordination: Comprehensive coordination of patient needs, health  forecasting, in-home care, access to palliative  services, personal wishes for symptom management and pain reduction. 
• Palliative Care Access: Guidance on medical  directives, coordination with provincially funded services, private care options, and specialists in Medical Assistance in Dying  (MAiD) if required. 
• Legacy Planning: Discussions on wills, estate  planning, philanthropic interests, to ensure that your wishes are respected. 
• Family Care: Support for family members that includes ensuring they are informed and prepared for what to expect, assistance with decision-making. 
• Spiritual and Emotional Support: Collaborating with family spiritual leaders and coordinating emotional support that aligns with personal values and needs. 
• 24/7 Assistance: Availability to assist with urgent needs, completion of necessary forms, and emergency procedures.

Detailed Post-Passing Services

Following the loss of a loved one, RCM continues to provide indispensable support to ease the transition: 

Guidance on Funeral and Memorial Arrangements: Assistance with funeral arrangement, post-mortem options, and the creation of meaningful obituaries. 

Legal and Financial Guidance: Guidance on the execution of wills, probate processes, government benefits, life insurance claims. Coordination with financial, legal, and other professionals for personal  property transitions and estate settlement. 

Administrative Support: Help with the cancellation of accounts and direction on the transfer and safeguarding of personal and estate assets.

Our Professional Commitment

At RCM Health, we are committed to providing a structured and thoughtful planning process that respects the wishes of every client, offering support that transcends traditional service boundaries. 

Engage with RCM for Trusted End-of-Life Planning: Choose RCM End-of-Life Planning Services for a  reliable, thorough approach to preparing for life’s final chapter. Contact us today to learn how our expert guidance can provide peace of mind for you and your loved ones.

RCM 4 Pillars of End-of-Life Planning

1. Quality of Care 

Engage in discussions with RCM’s  knowledgeable healthcare experts to clarify your preferences for medical  care and treatment in advance. This proactive approach ensures healthcare  providers and family understand your  wishes for all possible eventualities, leading to enhanced quality of care for  your unique needs and circumstances. 

2. Legal Considerations 

End-of-life planning encompasses  discussions to clarify crucial legal  aspects such as wills, trusts, and power of attorney. Addressing these in advance is critical for implementing your wishes and helps avoid disputes or confusion among family members. 

3. Financial Planning 

Strategic planning enables you to make well-informed decisions regarding  your finances, ensuring assets are managed according to your wishes. This provides a clear roadmap for financial  responsibilities and distributions. 

Legacy Planning 

Pre-life planning empowers you to define and shape your legacy.  Articulating your values and wishes  for how you want to be remembered ensures your legacy is preserved  according to your intentions.

Hospice in the Home

Dealing with a loved one’s terminal illness can be a painful and confusing process. And it can be even more stressful when that person chooses to live  out their final days at home, where it’s up to the  family and friends to provide the right physical and  emotional care. 

Finding the right support during these difficult  times—for both patients and their families—is crucial. It means having someone else coordinate  the appropriate medical and palliative care, advocate for the patient’s needs and wishes, guide loved ones through each step of the process, and  provide reassurance and emotional support. 

In turn, families have peace of mind and can be  fully present with their loved ones. 

This is the care that RCM Health provides with its  “Hospice in the Home” service. With more than 25 years of experience in hospice care, we know how to guide families through this difficult process.

Comprehensive Care

Families have come to depend on our Hospice in the Home program because we eliminate the guesswork and the stress that comes with in-home care for a loved one. Some of our most valued  services include:

• Obtaining clear understanding of nursing orders and prescribed medications
• Arranging delivery of mediations and other  important supplies 
• Providing rapid COVID and other testing for  any staff coming into the home 
• Sourcing additional private palliative care,  homecare, and pain management services as needed 
• Being available 24 hours a day to give any sort  of assistance, including how to complete DNR  forms, when to call 911, and what to do once  the person has passed

Focus on the Individual

Our biggest concern is people. We focus on the  needs and wishes of the patient as well as the questions and concerns of the family. To provide  the best possible care, we gather comprehensive information through multiple approaches. This  includes hosting a discovery call with the patient  and family, understanding the patient’s wishes, and reviewing the patient’s family history and legacy.

Coordination of Care

One of the most difficult aspects of at-home care is the coordination of various services that  the patient needs. We coordinate this care by collaborating with the homecare company and their staff, accessing provincially funded palliative  care and home care services, accessing doctors  qualified in MAID, and collaborating with spiritual  leaders associated with the family.

Expert Knowledge

Our professionals are trained in hospice care so they can provide reliable and accurate information  to families and strengthen the quality of life for  the patient. This includes evaluating current  and evolving medical issues to ensure proper  care, assessing the quality of home care services  being provided, and communicating with family members about what to expect.

Comfort

We also focus on palliative care and symptom management to reduce pain and facilitate a calm and peaceful environment. This includes experiential medications to ease pain and anxiety as well as other relaxation tools, such as music or book readings.

Assessment & Planning Services

Capacity Assessments Done Well

What Should You Do if You Suspect Your Client Does not Have Capacity

With our fast aging population, bankers, brokers, insurers, estate lawyers, investment advisors, and family offices are experiencing increased demand for capacity testing for senior members of families. 

At RCM Health Consultancy, we have extensive experience in this area. With a team of specialized certified assessors for property, medical, long-term placement and personal care, we are able to meet all legal needs and family concerns.

A Critical Fact for Financial Institutions and Insurers to Keep top of Mind

“Is my client capable of making independent decisions?” It is important to recognize that the answer to this critical question can change quickly. The capacity of the individual being assessed may fluctuate with time, and with respect to different tasks and different situations. 

For this reason, it is recognized as best practice for lawyers to have a clear chronology of when assessments took place. 

To facilitate the process, and pre-empt challenges, RCM capacity assessors work with families and their legal advisors to clearly document all steps taken to address capacity issues. 

We are also able to locate the latest capacity assessments when needed for dispute settlements. 

As well, we provide retrospective reviews of medical evidence so as to help determine whether an individual, at a particular time, had the requisite capacity to make a specific decision or complete a specific task.

Resolving Capacity Related Challenges

Capacity assessment is complex. Capacity is known as decision, time and situation-specific. There are different capacity tests to determine an individual’s specific capacities in relation to a specific task or decision (i.e property or medical), at a point in time.

Family dynamics and disagreements over an individual’s capacity regarding a property or personal care decision can complicate matters further.

RCM’s experienced assessors take a human centric approach, addressing with compassion the concerns and fears of the individual and their family members.

Our assessors are often introduced early into the decision-making process to normalize the use of assessments, identify red flags, and support  the lawyer or advisor so they can be satisfied that  there was no question concerning the individual’s capability to undertake a specific transaction at that time.

Compliance Assured

For a legal determination of a person’s mental capacity for making decisions about property and personal care, our specially qualified assessors comply with all specific legislative guidelines and complete all required capacity assessment forms. Our expertise extends to ensuring compliance with FIPPA.

Combining Strategic Estate and Health Planning

Many of our clients and their family members benefit in a very significant way from working with us in estate and health planning. 

Combining estate and health planning is a unique focus that is highly valued by our clients. 

Not knowing your options, or even where to start, can make a stressful situation even more stressful for families. 

It’s hard to even know, what you don’t know, and the costs of being unprepared can be highly consequential for multiple generations of any one family. 

We have the advisory resources to rapidly bring you up to speed on practical options that you can  put to work almost immediately. By working with our team you will have increased your chances of a successful outcome. 

Your solution might involve designing a trusted surrogate owner to steward your investments for your lifetime- or that of a loved one. Or perhaps your plan requires creating a supportive lifetime landlord  combined with healthcare advocacy and care coordination for a dependent or dysfunctional loved one. Or you might be confronting complex end of life issues and the need for an experienced advisor  to assist. Or you might require advice to address complex matters relating to an elderly patriarch or  matriarch with progressive dementia.

Comprehensive Pre-Passing Services

Our services are designed to address all aspects of end-of-life care, delivering thoughtful accurate information and the highest level of support.

• Health Care Coordination: Comprehensive coordination of patient needs, health forecasting, in-home care, access to palliative  services, personal wishes for symptom management and pain reduction. 
• Palliative Care Access: Guidance on medical  directives, coordination with provincially funded services, private care options, and specialists in Medical Assistance in Dying  (MAiD) if required. 
• Legacy Planning: Discussions on wills, estate  planning, philanthropic interests, to ensure that your wishes are respected. 
• Family Care: Support for family members that includes ensuring they are informed and prepared for what to expect, assistance with decision-making. 
• Spiritual and Emotional Support: Collaborating with family spiritual leaders and coordinating emotional support that aligns with personal values and needs. 
• 24/7 Assistance: Availability to assist with urgent needs, completion of necessary forms, and emergency procedures.

Bundling Estate Planning and Capacity Assessments to Avoid Court Challenges

It is not uncommon for wills to be contested based  on the grounds that capacity did not exist at the time that the will was created. 

RCM Health provides a service that bundles estate  planning and capacity assessments. Both are done at the same time. 

And this avoids the very expensive estate challenges for the testator (the person who has  made the will). These court challenges can cost each side in the hundreds of thousands of dollars.

Estate Planning and The Disabled and Dependent Child

Parents who are seniors or approaching their senior years have a big and worrisome problem. 

How can parents provide for an adult child who is disabled and will be dependent on them throughout their lives? 

Now RCM Health is able to provide solutions to both needs. RCM Health can provide both estate planning advice and the continuity of care that is required by the disabled and dependent child. 

RCM Health partners with homecare and other providers for the care. RCM Health takes responsibility for supervising the care delivery and reviewing the costs for the trustees of the estate. 

Whatever your needs, our team at RCM Health can help you develop a strategic estate and health plan that will work for all family members for generations to come.

RCM Professional Coaching

Professional Coaching for Transformative Work and Personal Outcomes

At RCM Professional Coaching, we equip you with the skills, strategies, and mindset to thrive in both your professional and personal life. 

Whether you aim to increase your influence, refine your leadership skills, improve communication with colleagues, clients, and loved ones, or navigate personal and professional transitions, RCM Professional Coaching empowers you with insights, direction and momentum.

Our Approach

Professional frustrations and life stressors take a toll on physical health and mental well-being, often leading to burnout, anxiety, and a diminished sense of purpose. At RCM Professional Coaching, we take an integrated approach that recognizes the whole person.

Empathetic: We are fully attuned to your challenges from both personal and professional perspectives. 

Pragmatic: Our strategies are grounded in reality, offering practical steps you can apply immediately. 

Resourceful: We draw on a wide range of tools to help you navigate complex situations.

Solution-Oriented: We focus on feasible solutions that address both career hurdles and day-to-day life challenges. 

Areas of Expertise

Coaching is a life hack. Your RCM Professional coach becomes part of your personal success team. 

Ultimately, coaching transforms how you see yourself. It shifts your relationships, reveals what energizes you, elevates your conversations and optimizes your decision-making. 

If you’re ready to reimagine your life, RCM Professional Coaching will guide you on that journey.

The Power of Coaching

Executive Leadership Coaching: Focusing on leadership skills, strategic thinking, and executive presence. 

Career Transition Coaching: Helping clients navigate job changes, career pivots, or re entering the workforce. 

Life Coaching: Addressing personal development, work-life balance, and  achieving personal goals. 

Performance Coaching: Re-energizing for greater productivity, overcoming obstacles, and reaching peak performance in high-stake environments.

Special Services

Diplomatic Corps Support

Accessing healthcare resources in Canada for those in the Diplomatic Corps can be challenging. It is a very complex system with many rules and restrictions. Especially when arriving in Canada from another country. 

• RCM Health is a private healthcare consultancy with a thirty-year tradition of service excellence in advocating for individuals and expats in need of healthcare services. 
• RCM Health acts as a care manager for a patient or a patient’s family members. RCM confirms the diagnosis and then identifies the right resources and assists in accessing those resources. 
• RCM Health provides second expert opinions employing RCM’s network of over 4,000 highly ranked  medical specialists. RCM Health also tracks over 3,000 suppliers and vendors of medical goods and  services. RCM’s ecosystem is global in nature. 

Our clients engage RCM Health on an annual retainer basis and have access to the team at RCM Health 365 days per year. 

Each client has access to an executive assistant for health matters and access to a team that includes medical doctors, medical case managers, nurses and researchers. 

• RCM Health is able to address any level of complexity and is able to provide timely access to care both in Canada and globally. 
• RCM Health can organize a medical jet ambulance to transport a patient from any location to any other location with about 30 minutes notice. 
• RCM Health has experience working with foreign insurers when the patient does not have provincial coverage or needs to access insurance coverage for medical services. 

Contact us to learn more about how RCM Health supports the diplomatic corps in accessing healthcare anywhere.

Family Office for Health for Multi-Generational Families

For over two decades, RCM Health Consultancy (RCM) has been advising families about complex healthcare matters in order to ensure the continuity and safety of the family unit. 

Our services are multi-generational. We focus on solving complex problems with practical and attainable solutions. Many of our clients want a  global perspective from RCM in seeking the “best of the best” in healthcare services located in select centres of excellence located anywhere.

RCM’s capabilities are extensive. RCM’s experience and expertise cover a wide spectrum of services. RCM has acquired the deep knowledge resulting from having completed thousands of complex assignments. 

RCM has the ability to provide “transformative  healthcare experiences” to resolve sickness or promote wellness.

RCM is able to access world class subspecialists  from our network of over 3,000 specialists. RCM can mobilize a jet ambulance or private jet from over 62 providers on short notice. 

RCM acts as an extension of the wealth manager’s  team or the family office’s team. This collaborative  arrangement with RCM has proven to be an effective strategy that meets the needs of family  members and solidifies the trusted advisor’s relationships with their clients.

Transformative Travel

Change Requires Resets

Sometimes we need circuit breakers. An immersive transformative experience that is  bespoke and expertly curated can serve as just that. Appropriate new stimuli provoke new responses and perspectives, helping recalibrate the brain. An immersive experience can effectively disrupt many everyday stressors and habits that  trigger unhealthy behaviours and thinking. In being immersed in a new environment and engaging in new activities, we can organically  reconnect with personal values and interests, and see with fresh eyes what change is possible  for our lives.

Transformation Requires Sustainability

Typically immersive experiences involve travel  to a new setting. Trips end, but the impact can  continue with the right support which begins  before the experience and continues after to  anchor the outcomes. Our expertise is in providing curated immersive transformative experiences  as a component of a renewal process that leads to ongoing beneficial emotional, physical, or  behavioural change.

Stress-Free Planning

Your Transformative Travel Coach and RCM Health  Consultancy will arrange for all travel logistics and  healthcare needs. Covid-19 safety considerations are integral to the planning process.

Your Journey Starts Before Your Trip Begins

Designing a bespoke experience is a process. For travel to be meaningful, it must align with personal interests, values, needs, challenges. Our success in structuring unique experiences is unparalleled. 

Our clients begin their journey by working with  an experienced Transformative Travel Coach, who is highly skilled at combining visioning with creative travel planning. As the first step forward, your Coach will work closely with you to uncover  your values and goals for your trip, as well as the  activities which will fully engage your focus, and  the environments that most inspire you. 

Your Transformative Travel Coach has an extensive  inventory of places and possibilities for immersive  experiences in Canada and around the world that you may never have imagined. Together, you will co-design your unique journey of discovery.

When to Consider Immersive Transformative Experiences

RCM curates a wide range of experiences, using the five components of a positive experience known as PERMA. Positive Emotion, Engagement, Relationships (with self and/or others),  Meaning, Accomplishment.

These experiences are successful in supporting individuals who are experiencing such conditions as the following:

• Burnout / Stress 
• Distress following a life transition
• Substance abuse 
• Grief 
• Lack of clarity of purpose

RCM Capital Advisors

Our Focus

RCM Capital Advisors focuses on developing and funding innovative high impact service infrastructure and technology in the healthcare economy.

RCM Capital Advisors also provides consulting and funding for healthcare projects from pre-commercialization to late stage funding up to and including strategic partnerships and exit events.

About

Raymond Rupert has spent several years in the healthcare investment banking business with Sharwood and Associates and Gundy and Associates before starting RCM Capital Advisors.

Raymond Rupert combines a deep understanding of the gaps in healthcare service infrastructure with an equally in-depth understanding of the tools of corporate finance.

RCM Capital Advisors uses a collaborative team approach for each client assignment to creatively structure and fund high value impact investments.

• Restructuring startups & monetizing distress  assets 
• Social enterprise consulting 
• Public private partnerships (p3) 
• Project origination 
• Mentoring the management team 
• Commercialization of ip 
• Alternative asset origination
• Technology due diligence 
• Reporting on investments 
• Advisory for corporate venture capitalists
• Capital advisory services for family offices & wealth managers 
• Re-activating an established family business Business model design 
• Transformative combinations

Going Global for Healthcare

Connecting Patients to Global Healthcare Centers of Excellence in 5 Steps

Step 1: The Personalized Patient Intake and Assessment

RCM Health provides patients facing long wait times or lacking specialized care options with a comprehensive intake and assessment process that:

• Evaluates medical records, diagnosis, treatment history, and the patient’s narrative of their care  journey. All content is to be provided by the patient 
• RCM Health provides a comprehensive intake, review, and assessment of the patient’s needs for specialized investigations and advanced treatments, and the feasibility of accessing these services  globally 

Step 2: Organizing Virtual Medical Specialist Case Reviews Without the Need to Travel

• RCM Health will select one more global center of excellence to arrange for virtual case reviews by the  specialist providers at these centers of excellence 
• RCM Health will evaluate its suggestions and recommendations to meet the objectives and needs of our clients

Step 3: Guided Access to Global Centers of Excellence

RCM Health has developed partnerships with centers of excellence in countries that have emerged as leading destinations for the best-of-the-best in investigations and treatments.

These countries include: Germany, Spain, Italy, France, Switzerland, Israel, Turkey, USA, Mexico, Thailand, India, and China.

Streamlined Administrative Support

To address the bureaucratic challenges, RCM Health: 

• Handles the paperwork for out-of-country care applications 
• Assists with potential reimbursement from provincial health plans and private insurers
• Coordinates necessary medical documentation transfers 
• Simplifies the entire process for patients with unique and complex problems

Comprehensive Care Planning

RCM Health offers:

• Pre-treatment consultations to establish relationships with international providers
• Expedited scheduling of procedures  
• Integrated travel planning that combines medical appointments with accommodation
• The patient returns home with complete documentation provided by the center of excellence
• RCM Health provides the option of retaining a nurse at the center of excellence to curate the experience for clients

Financial Navigation

For patients concerned about costs, RCM Health: 

• Provides transparent pricing for procedures abroad  
• Provide competitive pricing from one or more centers of excellence 
• Audit the quote provided by the Center of Excellence 
• Ensure that some testing can be completed by the patient’s local providers to decrease the total cost of the quote  
• Explain the potential for insurance coverage, the possible reimbursement by government agencies, and the possible deductibility of healthcare expenses at the time of income tax reporting Helps patients understand the «full scope of expenses—including travel, accommodation, and  unforeseen complications

Step 4: Post-Procedure Support

• RCM Health arranges follow-up care on the patient’s return home with local physicians and care  providers 
• Provides translation of medical records and treatment summaries 
• Facilitates communication and coordination between international and local healthcare providers
• Offers telehealth follow-ups with the treating international specialists at the centers of excellence

Step 5: Re-Explore New Advances in Investigations and Treatments

• RCM is to provide an updated research report on global advances in the approach to specific complex healthcare challenges